Name: DiDi-Rider
Rating: 4.2 (1141 reviews)

Updating

DiDi-Rider

DiDi

Released: 2018-04-23

Free 0%

Version 7.3.76

Free 0%

Version 7.3.76

Released: 2018-04-23

iPhone Screenshots

Description

Your ride is just a few taps away in South Africa, Australia, Japan and selected countries of Latin America through our DiDi Rider app, offered by the world’s leading on-demand transportation network.

To use our service in Brazil, please download the ‘99’ app in the App Store.

To use DiDi in China, please download the ‘DiDi-Greater China’ app in the App Store (China mainland / Hong Kong SAR).

Requesting a trip is simple:

1. Download the app and follow the instructions to create an account.

2. To request a trip, select your pickup and dropoff locations.

3. Once we’ve found a driver, you’ll be shown the driver and vehicle information. Please note: all our driver-partners are vetted before joining our platform. You can also check the driver’s pickup route and estimated time of arrival (ETA).

4. At the end of your trip, pay hassle-free using your preferred payment method directly in the app.

5. Safety first! Take a minute to learn how to set Trusted Contacts, use the Emergency Button or share your ride status using our in-app Safety Toolkit.

Visit https://www.didiglobal.com/international-business for more information.

What's New in Version 7.3.76

- Various improvements and bug fixes

- Improved some page display details of product presentation

Seller

Name

DIDI MOBILITY INFORMATION TECHNOLOGY PTE. LTD.

URL

https://web.didiglobal.com/

Information

Developer

DiDi

Version

7.3.76

Size

238.3 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 12.2 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Afrikaans, Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Maltese, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Zulu

App Store: Customer Ratings

Ratings & Reviews

4.2 of 5 (1,141 Ratings)

App Store: Customer Reviews

2023-05-14

Good Ehailing in SA

Good, have good security for facial recognition as proof you the real owner using it, amount per kilometer will okay, in fact DiDi come back to South Africa I won’t mind marketing it for you people. Best so far my respect

2023-01-12

Cant set up account

I enter my cellphone and it says too many attempts try again later. Strange🤔.... I only tried once. I honestly think it’s ridiculous

2022-11-16

ERROR MESSAGE “TOO MANY ATTEMPTS PLEASE TRY AGAIN LATER” on iPhone

The Didi-Rider App definitely doesn’t work on my iPhone device. When i try inserting my mobile number it says “Too Many Attempts Please try again later”. I’ve tried numerous times over a few days… I even deleted and reinstalled the app but it gives the same error message. Please revert back to what the problem is and fix it.

2022-08-31

App not working on iPad and iPhone

As the title says, the app doesn’t work on these devices. On iPad it says “Too many attempts, try again later”….on the first try….on iPhone it says “Network error” on both LTE and Wi-Fi with perfectly working internet connection. Please fix

2022-07-19

Unable to log in

Tried logging onto the app but when I put in my number for the first time it says too many attempts.

2022-05-06

My location

I bought a new phone and redownloaded the DIDI app onto it. It was working perfectly on my old phone however upon redownloading the app it said it doesn’t go to my location (home address) and that they would expand there soon. This was very confusing since there was never an issue before and made the app unusable to me.

2022-04-11

Didi

I once requested Didi and it said the driver was 10 min away bear in mind I waited for an 30 min now still saying the driver is 10 min away and didn’t even move so I cancelled the trip and they charged me 50 rand for cancelling the trip and I wrote them an email explaining everything and they didn’t even get back to me I mean now what they did to me is fraud people please watch out for Didi is a fraud this app

2022-04-11

Can’t use it

It says download china app but I can’t find it anywhere

2022-03-28

Do not recommend

Rides are too expensive. Prices are too high nowadays and cannot afford it anymore due to greedy drivers and app devs

2022-03-23

Poor service

Didi is the worst I would never recommend it to anyone the whole service is poor, the drivers will rob you daylight

2022-03-22

Complaining

If it was possible to rate it negative I was gonna give it that. Waiting time is like +30 minutes. I wouldn’t recommend it to anyone.

2022-03-05

Zanele

Driver was very rude and didn’t listen to the route I wanted and also made me pay the tollgate

2022-02-24

Worst of the worst

App will say driver has arrived while you standing right there where you pinned your pickup location, the driver is not there. The app will start charging you waiting fee like it’s your fault, I hate this app. You have no way of disputing the fee afterwards, what a crap app.

2022-02-15

Didi

This app is not great i agree to the terms it declines, nah sies!

2022-02-11

Misrepresention

Almost all the reviews I see here are one star. And yet you claim a 4.3/5 average, and your diagram shows almost all 5 stars

2022-02-04

I wish to use the app

The app was great at the beginning and affordable until it told me that the online payment was offline and has been like this for months. Making me unable to use the app. No one to assist me with this no response on socials

2022-01-30

Didi

Worst app ever

2022-01-05

Didi

This is the worst app ever 😑the driver cancelled my drip for no reason then DiDi took my money and they said they will give me a refund the trip was about 200 and they never paid me since then so I’ll advice ull to stop using this crap service

2022-01-03

H

Not happy with didi they put their driver before customers compared to Bolt and Uber Didi has the worst customer service by far

2021-12-25

Poor service

It’s been over 20 days now since the driver left with my phone and there was nothing done by the company to help and retrieve it, it’s terrifying when you have to rate bolt higher than DiDi

2021-12-21

Drivers are terrible

The app is okay, glitches here and there. The driver never show up they just wait around the same spot.. or they’ll just drive away from you.

2021-12-21

Uber is still a better app

I’ve been using DiDi since it launched in South Africa and to cut a long story short, make sure you have other taxi apps that you can use. Just in case you find yourself stranded cause there’s never DiDi drivers around or the prices are just ridiculously inflated right before your eyes. I don’t recommend.

2021-12-11

Thiefs

Didi driver accepted my ride then drove away. It was a card payment so he literally stole my money then drove away!

2021-12-07

Lost item

On the 01/12/2021 I forgot my car keys inside the car, I tried calling but I think the driver rejected my calls. Now the Driver has my Car keys, house keys and remote for the gate. I asked one of the DiDi driver if the is a customer care number that I can use he told me that the is no number that I can use, it’s been almost a week now without my keys and no one bothered to call me, I have send out emails and I never got a reply. I was traveling from Observatory to OR tambo international airport. My contact number is 073 306 6591

2021-12-04

Do not accept rides from a driver named “J” in Gqeberha

My friends were harassed and sexually assaulted by a Driver named J in Gqeberha. He wouldn’t let 1 women get out of his car and when my other friend showed up to fetch her and get her out of the car he followed the two women in the car. He needs to be removed and held accountable for his actions.

2021-11-29

Driver robbed me

Today I had the worst experience, I requested then the driver said he was coming in two minutes, I then logged out on the app for a few seconds, when I log in the app after few seconds the driver said trip ended and the payment went through without him having to pick me up, tried calling him but he declined my calls. His number plate is CA700605 it’s a grey car at Parow Centre in Cape Town.

2021-11-26

Requesting issues

😭😭if I could choose no stars I would.

This app is nonsense, it takes forever. The time I spend waiting for a driver I could build a house and finish!

2021-11-26

No

0 stars!

2021-11-21

Drivers dont wear masks

I like the service, however, I have two issues. First issue is waiting times. The drivers dont want to take short trips anymore. They always cancel so that makes people wait very long. I cant cancel a car thats 11-15 minutes away because there’s a cancellation fee. Thats nonsense!!

Second issue is masks!! I have on four occasions had to ask drivers to put their masks on. One of the even told me she was vaccinated so she didn't have to wear a mask. I have to convince her! Please educate them on wearing masks. That being vaccinated does not mean you shouldn't wear a mask.

Other than that its a great service. Keep up the good work.

Thank you

2021-11-13

Complaint

I’ve had very bad experiences with did drivers most… they come with untidy cars with are a bit old… imagine being picked up by an old Nissan almera and paying a lot of money for it.. worse part is even find a driver who’s reckless😩

2021-11-06

Worst lift experience ever.

Terrible experience. Waited over half an hour for a driver only 3km away. Ride GPS tracker was faulty and kept on glitching. When he finally ‘arrived’, he was at the completely wrong location and had to ask me to direct him to my destination because he wasn’t familiar with my area.

2021-11-05

Presets

The app is great and convenient, but would it be cooler if customers actually had preset options based on frequent riding patterns. Eg. I travel to work from home. Home to work should be a preset (preset 1) that I can tap and the trip is already planned and all that needs be done is pay. Presets would save alot of time especially with those regular trips

2021-11-04

Online payment really irritating

Online payment is always an issue. I have to delete & re-download the app.

2021-11-04

Worst drivers in South Africa

The drivers make you wait excessive amounts of time and I never ended up getting a trip. The guy was 6 min away and passed over my location continued to travel further and further from me. I have screenshots of how long this guy messed me around for and the app has no repercussions for his bad service.

2021-11-03

First time - last time

Had the worst first time experience ever. I have deleted the app and won’t be riding with this service again.

2021-11-02

Critics

The app is great but not different at all from Bolt. It’s like it’s the twin brother or copy and paste of Bolt app... First 2 weeks it’s good to use- FACTS!

But after that week prices fluctuates exponentially like they are trying to exploit you or trying to recover cost they incurred from their promotion they gave you for first two weeks.

My advice is: Use for two weeks uninstall because after they try to exploit you.

Eg. A ride i search after writing this review on bolt was R78 and on Didi was R120 like WTF!!!

Another thing; they’ll give you discount but their rides will be at the same amount which is equal to that of bolt even after applying the discount.

But choice is yours

2021-10-27

Scan

The trip was 345 and when I reached the place it changed to 376 the reason he gave me was stupid and they even send me a email to explain why the price changed I’m deleting the app I prefer taxify

2021-10-24

Long waiting time

I requested a ride at 16:30 the guy was in one place for 7 min

It’s really awful when it comes to time and punctuality. this is my second time experiencing this and I’ve only used it twice.

2021-10-24

Great App But

Overall fantastic but i have noticed that the map is not accurate the drivers location bounces around sometimes. Not really accurate.

2021-10-23

TeedowCuddlez

This review is not about the app, however the app is great so far #UserFriendly…

My rating mainly goes to the service I receive from the drivers.

⭐️⭐️⭐️⭐️⭐️ safety

⭐️⭐️⭐️⭐️⭐️ cleanliness

🌟🌟🌟🌟🌟🌟 professionalism, always accurate on arrival time

2021-10-22

DiDi Rider ZA

I wish to a trip price option was add on the app.

2021-10-21

Bad service

There was never a time when I requested a ride & they came. Even though I can few cars on a map. They just never come. Useless

2021-10-15

Amazing driver bad app

The driver couldn’t find me .. then I got charged waiting fee yet I was the one waiting

But the driver was amazing , but this didi is trash

2021-10-12

Unsafe for women and they don’t care

DO NOT USE THIS APP IF UR A WOMAN TRAVELLING ALONE!!! I had a driver swear at me and be so aggressive that I rather got out and walked, he kept following me to harass me until I walked into a nursery school to escape him.

I reported him in the message centre- no response!

I found a number and called them, the lady said they will “look into it” still no response!

Which means either they don’t care that women are being harassed by their drivers- or they have so many complaints that it takes them days to get through to a complaint- by that time how many other women are placed in danger?

2021-10-12

Really bad

Honestly the services are horrible they literally take hours to arrive and sometimes don’t come ...the prices just change out of the blue

2021-09-28

No drivers

They never have driver available total waist of time

2021-09-26

Needs a lot of work: professionalism if not honesty

I honestly feel like you have a lot to work on.Your app looks good but it’s kind of a cheat in a smart way..You not honest if that’s the word to use or should I say accurate with your prices.You robbing people in a smart way.Even worse we pay for driver’s mistakes,yesterday got charged for delay when driver was waiting for me at a wrong spot: well we fixed that.This morning I almost got charged for delay when my driver arrived in a car possessing a wrong number plate

2021-09-26

Scan my face

I hate scanning my face, especially when i don’t know what you are doing with or why. I am yet to use this app because of that, so ditch it or make it optional.

2021-09-22

User friendly and convenient

The app is user friendly and the drivers are friendly and polite so far. However, the pricing mechanism of the rides gets weird when you’re in the ride so don’t be certain your quoted price will be the payable amount at the end of the trip.

2021-09-20

They don’t care

I’m driving everyday. Today is the 4th time that the driver pitch in another car then I cancel but they stil charge me. You can’t call Didi. You don’t get a response from them. Don’t use them.

2021-09-12

ill consieved app

BE WARNED! This is like anything Chinese. Copy of an original with parts missing and of bad quality. Firtsly finding a ride is impossible and when you find one prices quickly double. What you see if so what you get! Try to delete your data or account then you can also only do it after 15 days which I am sure is against the POPI act. I strongly advice against this app. What you pay for is what you get. Support originality and quality! I will never use this app again. Do not know how their rating is so high as I see many similar complaints.

2021-09-03

Online payment not working

Whats the use of having online payment if it is never working poor service from a app that has so much potential

2021-09-02

not good

This app was good first few days now its super slow i have to wait for a ride longer and takes time to find one not fast at all can actually deyal me most times now i been waiting minutes for a ride to the hospital, please improve worst app ever and you charge for canceled trips whos gonna wait forever for a ride, now its asking me to verify my details everytime i request, what is that

2021-08-28

Freezing app

Is freezing when I try to register my details . Imagine telling me to enter different nicknames also saying this name has been taken when I was writing this review

2021-08-26

Needs improvement

The waiting time is long, during the trip you can’t see whether it’s going to be on cash or card so you always have to ensure that you set it on the right payment method. If you don’t like surprise bills, stick to Uber because the trip might say it’s gonna cost R20 but if it happens that there are a lot of traffic lights on your way to your destination then you might end up paying R30. The drivers are still Bolt and Uber drivers so you might as well stick to apps that are more established

2021-08-25

A great addition to SA e-hailing

Overall the app is great and user friendly. I would recommend that riders be given an option to choose the promotions to apply to their rides. This will enable customers to have the option to choose higher value promotions for long trips which will amount to cost savings.

The drivers so far have been professional and the cars have been of standard.

2021-08-20

Solid app

I’ve used this in Cape Town since Didi launched and so far so good

2021-08-18

Card payment

The app does not allow u to pay with card if it is a promo ride or in general u cant use card payment which is very inconvenient for people who don't carry cash and now have to walk to a bank and then walk back just to get money. Please fix this asap

2021-07-29

Started off so strong and just went downhill from there

The app started so strong with good drivers good navigation and after the promos and a few months there are hardly any drivers everyone is leaving and I cannot find anyone I’m going back to Uber

2021-07-03

Driver just drove without passenger but didi still

This is why I’m going to stick on Uber yesterday in the morning I requested didi with my little child going to district six clinic the driver said he arrived at the pickup location but he wasn’t at the axact location when we get to see the driver was driving but he left us and didi still charged us because we where using card payments

On the app there is no section that you can tell Didi that you are not in the Ride

This is Cape Town not China

I still don’t like didi because

If the driver pick up the wrong passenger you still charge me

If the driver used a long route you still overcharged the passenger

If the passenger cancels the request you still charge R10

DIDI IS NOT RELIABLE FOR PASSENGERS BUT FOR DRIVERS BETTER Stick to UBER &BOLT

2021-06-25

Disappointing

I wont recommend this app i had a few terrible experience driver drove other people on my acount i waited long for driver to arrive at my pick up point and then end up paid waiting fee i explained to the next driver I requested he was shouting at me telling alot of crap and i had kids with me

2021-06-22

Cape Town Experience

DO NOT USE THIS APP. I ordered a car for my sister, when she got in at the back the driver was insisting in her sitting in front! Literally arguing with her. Why? The only reason can be is because these drivers don’t have permits. Do not drive with this company , use Bolt or Uber!

2021-06-10

Late ride and cancel fee

So disappointed with this app really disappointing u wait for 20 mins for a ride then when u want to cancel it they charge u 10 for what when it’s saying 11 mins away n the car was not moving finished work at 5:00 exactly n request n the car came at 7:20pm what’s that n u can’t cancel they charge wanted to request for a nearest car anyway u disappointed me for the second time if u keep this way people will install your application trust me u will lose customers cos time is money can’t wait for 20 mins for a car n u can’t cancel to request for the nearest car bolt is much better than this

2021-06-07

Scam

I booked a ride for my sister using my bank card, which means she didn’t have to pay for the trip. when the trip was completed the driver told her that it was a cash trip so she had to pay him in cash. I told her, NO. the trip has already been paid for using my card. keep in mind I received a receipt when the trip ended showing clearly that the trip was paid for already. the driver argued with her until she just decided she was going to pay him because she didn’t want any issues. I then sent a message to the app whoever letting them know what had happened and NOBODY has reached out to me yet for my refund. I am truly disappointed because I want loving this app when I started using it. after everything that happened I just decided to delete it. it’s a scam. it’s a scam it’s a scam.

2021-06-05

Needs improvement

The app is good. But it does not show when a driver is still completing a trip and it does not allow one to choose which discount they want to use on that trip. Please improve ok those things. Other than that. The drivers have been very friendly.

2021-06-03

Bad experience

Bad experience. The maps are not up to date. The drivers complete trips without the client and money goes out of your bank cars

2021-05-29

Horrible

I was offered a free ride by them and decided to use it.

The driver accepted and arrived and marked the ride as finished in less than a minute, without me ever seeing him! I got a receipt and everything! Just NO RIDE! I was late for work as a result! Will never try and use them again!

2021-05-20

The best

Best experience with my drivers lately

2021-05-18

Full of lies and bad service

Firstly it promises you 50% off your first 10 trips but it’s only R19 off any trip for first 10 trips.

Second the verification does not work and wastes data

Extremely disappointed. Won’t recommend

Also there is more 1 star reviews but the 5 star bar is very high. Scam

2021-05-17

Spammed with adverts dispute not operating in my area

If you sign up they spam you relentlessly, even though you can’t use their service in your area yet. Would suggest waiting until rollout is nationwide, and search for the option to turn off adverts from them

2021-04-09

Rather order Bolt

Shocking service and experience with DiDi Port Elizabeth. I asked the driver to come into the complex. He decided instead to wait outside on the road, without letting me know. After 3 minutes he cancelled and left and I get charged a cancellation fee. Customer Service says it was because I didn’t meet him where he was waiting (so he gets to decide where I must meet him?!) and tells me they’ll waive the cancellation fee as it was my first time to do this. Do they think they’re doing me a favour?? By now I’m late for my appointment so I then order with Bolt. The driver came into the complex, right to my door and I had a very good experience with them. Definitely going with Bolt from now on!

2020-04-12

Mr Vickesh Baboolal

I just set up an app , I was working on the app chose my destination, but the app did not have a booking time . The next thing I got a message to say my driver is in his way . I immediately messaged him to say I want to be fetched at 11 am . I then called him . Before I can cancel it the app billed me 9 $ . That’s u fair it’s my first time on your app .

DiDi-Rider

iPhone Screenshots

Description

What's New in Version 7.3.76

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

Good Ehailing in SA

Cant set up account

ERROR MESSAGE “TOO MANY ATTEMPTS PLEASE TRY AGAIN LATER” on iPhone

App not working on iPad and iPhone

Unable to log in

My location

Didi

Can’t use it

Do not recommend

Poor service

Complaining

Zanele

Worst of the worst

Didi

Misrepresention

I wish to use the app

Didi

Didi

H

Poor service

Drivers are terrible

Uber is still a better app

Thiefs

Lost item

Do not accept rides from a driver named “J” in Gqeberha

Driver robbed me

Requesting issues

No

Drivers dont wear masks

Complaint

Worst lift experience ever.

Presets

Online payment really irritating

Worst drivers in South Africa

First time - last time

Critics

Scan

Long waiting time

Great App But

TeedowCuddlez

DiDi Rider ZA

Bad service

Amazing driver bad app

Unsafe for women and they don’t care

Really bad

No drivers

Needs a lot of work: professionalism if not honesty

Scan my face

User friendly and convenient

They don’t care

ill consieved app

Online payment not working

not good

Freezing app

Needs improvement

A great addition to SA e-hailing

Solid app

Card payment

Started off so strong and just went downhill from there

Driver just drove without passenger but didi still