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Mweb

Mweb

Released: 2022-08-16
© 2022 Internet Solutions Digital (Pty) Ltd
Mweb - QR Code
Version 2.1.11
4+
Download on the App Store
Version 2.1.11
4+
Download on the App Store
Released: 2022-08-16
© 2022 Internet Solutions Digital (Pty) Ltd

Description

The Mweb App makes it easy for you to get assistance with the built-in Live Chat, run a health check on your connection with our network scanning tool, make payments, manage your services and accounts… and much more!
· Need help? Use our built-in Live Chat
· Make payments for your services
· Manage your account details
· Change your OTP cell number
· Manage your services (Upgrade/Downgrade/Cancel)
· Track your order
· Get location-based outage notifications
· Test your network quality and get tips to improve your connection
· Log your moving homes request
· Buy a Booster for your Fixed Wireless or Voice (VoIP) service
· Mweb Voice (VoIP): Port your telephone number

What's New in Version 2.1.11

Improved sales order tracking experience

Seller

Name

Mweb (Pty) Ltd

Information

Categories

Version

2.1.11

Size

41.4 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 13.4 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPad Air 11-inch (M4) Wi-Fi, iPad Air 11-inch (M4) Wi-Fi + Cellular, iPad Air 13-inch (M4) Wi-Fi, iPad Air 13-inch (M4) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

1.7 of 5 (186 Ratings)

App Store: Customer Reviews

2026-06-17

Terrible service

Please avoid Mweb at all costs. It nearly impossible to get ahold of any agents to help you with your account when faced with any issues. The worst service ever.
kadsbrew
Version 2.1.11
2026-06-09

Functionality 1 out of 10

Every single month your app fails when it’s time to pay. It’s been too long now, change!!!
yinjoe
Version 2.1.11
2026-06-06

Pathetic

Pathetic app and extremely poor service. Why cant I choose 0 stars?? And its 2026??? Like if they struggle making a damn app just use AI?? Can this company go out of business rather? I think that would be better for other competitors to actually help its clients.
Nonicknamewilleverwork
Version 2.1.11
2026-06-06

UNRELIABLE INTERNET

They don’t even deserve a full star, if you are look for a reliable internet MWEB shouldn’t be in your list especially if you work from home. This internet can’t survive a week without internet connection issues. And they take the whole day to fix, sometimes 2 and sometimes more days 🚮
Vee30313
Version 2.1.11
2026-06-04

Mweb review

Mweb is horrible cause they don’t help you but keep sending countless massages that don’t make sense they even terminate your contract if you skipped payment and then send you a long invoice that doesn’t make sense in how all the money ended up being like that and the AI assistance is so poor Mxm and you’ll be stuck with no internet access..trying to get ahold of them this is the worst wifi you’d rather get yourself data manually than signing up with these WiFi services/providers cause all they will do is take the money and not help you get what you need from them they are poor service providers
Sam20kim
Version 2.1.11
2026-06-04

Horrible app

The app is just horrible. If you can avoid Mweb, do so, they don’t have any customer service - they only have sales agents.
Paseka-RSA
Version 2.1.11
2026-05-25

Terrible Service

I have been attempting to log a cancellation for over a week because of their horrible service and still no luck. Their customer service is basically non-existent.
After days of hassle I managed to log a cancellation and after a week of waiting, I’m told my cancellation was not logged! They make it impossible to cancel their awful service!
Do not use MWEB under any circumstance!
Ora Mokgosi
Version 2.1.10
2026-05-22

Useless App

On this app, nothing is working. The order process is delayed with no updates at all.
Try ordering something and you get: “An error has occurred.”
The line test keeps spinning forever with no error message or status update it’s pointless.
Every time I start a chat with an agent, if I close the app and come back, the chat is gone.
There’s nothing working on this app. It feels like just an empty shell deployed to the store.
Ron_de_dev
Version 2.1.10
2026-05-20

Poor network

Save your money , this network will milk you dry they have poor service ever
Mc bling
Version 2.1.10
2026-05-14

Don’t bother wasting your money

Their agents are never available for assistance on live chat, you wait forever. When you call you get to wait almost an hour only to be transferred to another agent meaning another 30minutes wait then the call gets cut.
Speed up delivery
Version 2.1.9
2026-05-07

Unacceptable service and poor

I am extremely disappointed with Mweb’s service. Every year my package gets renewed with premium increases, and the price hikes are significant, yet the quality of service seems to get worse instead of better.
I am currently on a 30 Mbps package, but my internet connection is extremely unreliable. The network drops constantly, speeds are inconsistent, and streaming is almost impossible. I cannot even watch a single movie without endless buffering and interruptions.
Their customer service is equally frustrating. Calling technical support means sitting in a queue for an unreasonable amount of time, often without getting assistance. I have also been trying to cancel my service, but their app is completely ineffective. It is marketed as a self-service platform to help manage and troubleshoot network issues, but in reality, it offers very limited functionality. You cannot properly resolve issues or process cancellations through the app.
To make matters worse, calling the call centre is just as unhelpful because no one answers, and you can spend hours waiting.
Overall, this has been a very frustrating experience. For a company that continuously increases prices, the service quality and customer support are unacceptable. If you are considering signing up with Mweb, take this as a warning and do your research carefully before committing.
Ms Mpenyana
Version 2.1.8
2026-05-05

Can never get ahold of customer support

I have been online just to get an invoice cause the invoice on the app does not open and it gives an error. I called and waited online for an hour that was after I attempted to chat to an agent “ Thank you for your patience, we apologise sincerely for the wait! One of our agents will be with you as soon as possible.” I have been waiting now combined with the 2nd call multiple chat attempts for more then 4 hours with no response but circles. Worst this is a service we are paying for I am using my personal airtime for something so trivial as getting a proper statement. Has to be the worst ever customer support system. Will not blame the agents they are just working for people who do not care do their customers. Absolute trash🚮🚮🚮🚮
Waiting representative
Version 2.1.8
2026-05-05

Cancellation

Today is 5 May 2026, and I have been trying to cancel since 13 April 2026 and it seems they don’t want me to cancel. DO NOT GET MWEB
Kabelo83
Version 2.1.8
2026-04-21

Cancellation

Indigo, I am with you regarding your complained on the 7 April, same experience on email and paper its all good.
But going on the app trying to Chat to someone Never ever happens like a Never ever story.
The only reason that I want to cancel my contract or Mwebs service is that it’s customer service is BAD its REALLY REALLY REALLY BAD. You don’t get hold of any one, while I am writing this complain or review I am updating the app for the 2nd time now. As it says to make Chat easy for customers, first one did not work so I don’t think second update will work.
Advice Mweb is to fire your service and customer department clean up maybe it will work if not it comes from the top so start cleaning on top so that the below can step up and who ever takes over will step up.
I believe in the next year you will not have 30% left of your customers if it continue like this.
So will try and send an email to cancel and see if it works, other then this I will be waiting on that nice court case and will be happy to spend money to go to court.
I have worked my whole live in service jobs and if it does not work don’t do it, clean up where the problems is, same way you program a software to deal with bugs, so take that principle as a developer you have the tools use it you have to know how and everything I’m front of you so use it.
But if it’s not working clean too structure.
Unhappy as hell.
Version 2.1.7
2026-04-07

One star is exponentially too high.

The live chat feature is the biggest waste of time. I have spent days on end waiting for anyone to respond and when they finally did, they knew absolutely nothing and simply ended the chat at the first sign of minimal complexity. In my opinion, a pathetic experience all-round.
ShivW12
Version 2.1.6
2026-04-04

Fix your app

The app glitches when try to load a statement! Utter garbage
Maki dis
Version 2.1.6
2026-04-03

Worst ISP in South Africa

Absolutely the worst ISP experience I’ve ever had. The WiFi is painfully slow, constantly unreliable, and nowhere near what you pay for. Customer service is practically nonexistent, you can’t get hold of anyone when something goes wrong. It’s beyond frustrating. This company delivers a completely unacceptable service and clearly doesn’t care about its customers. Avoid at all costs.
Hikmet B.S.
Version 2.1.6
2026-04-02

DO NOT USE MWEB

Setting up with Mweb is a smooth process but allow me to give you a BIG WARNING. You will not be able to cancel your service with them. Their strategy is to give clients the limited option for cancellation only via the call centre’s cancellation department. Cancellation is not available online, via the app, via email and their cancellations department telephonically is a dead end with no calls being answered. Speaking to any other Mweb agent is pointless too because they only keep transferring you to the dead end cancellations department. Search google and you will found countless others (HelloPeter, Reddit, their own Facebook page and other forums) who have met the same discovery of how Mweb imprisons their clients. No email responses, no call backs, zero response is also seems to be part of their strategy so that you don’t go anywhere at all. They also have no physical offices for you to go to either so they remain hidden from clients while they continue with their malpractice to take advantage of their customers. Taking this up with the law appears to be the only option remaining.
iNDIGOarts
Version 2.1.6
2026-03-19

App and Service Delivery

The app is the most pathetic attempt of rendering support let alone any form of a service. No agent response after 30 mins, no indication of queue depth, only 3 agents online for the whole country, broken processes. MWEB products being so called upgraded are going backwards with service fees becoming ridiculous for what one gets. Time to wake up or one should vote with their feet!!!!!
Whaaaazup
Version 2.1.4
2026-03-17

Alice

This doesn’t serve anyone, no one responds to the live chat
Cupcake1@n
Version 2.1.4
2026-03-02

Worst support in the world

Never seen worse support from a company in my life.
earnest Keith
Version 2.1.3
2026-03-02

Worst service ever

For your peace of mind never sign up with MWeb.
Ventura Eduardo 24
Version 2.1.3
2026-02-25

How these people are still in business is beyond me

Please do yourself a favour and stay far far far away. These people don't know what's going on in there own business. I've been struggling for almost a year to cancel my contract.
louis lotter
Version 2.1.3
2026-02-20

Mweb is useless and a scam

Mweb is really a waste of time i every time my internet connection gets cut off……1 week to speak to a agent I regret using it trust me
Donald Chaz
Version 2.1.3
2026-02-14

Don’t understand billing

I had to install the router myself, this has been a disadvantage luckily for me Im internet efficient , the only problem I really have with Mweb is their billing, it doesn’t make any sense, I received an upfront bill that already had unpaid fees in it, they don’t debit on time and then blame you for unpaid fees thats scamming.Since Ive been with this network provider,I have NEVER paid my actually monthly subscription as agreed! the agents cannot justify this, however Im pleased with connectivity only. Because of the billing I’ll switch providers.
Lolawestmaggy
Version 2.1.3
2026-02-13

Waiting….

If you phone you wait if you use the app you wait can Mweb employ more than 3 people
Waterfall HOA
Version 2.1.3
2026-02-09

Bad bad service

I am now waiting 49 min’s to get through on their support line and have been no 2 in the queue for the last 25 min. Terrible service !!!!!!!!
Horrible support service
Version 2.1.3
2026-02-05

Worst wifi company

Absolute worst wifi company. It takes forever to contact an agent and random funds keep appearing!
oxrca
Version 2.1.3
2026-01-27

Waiting to speak to a rep

3 calls waited 59 odd min each call get to no 1 then get cut off currently on call no 4down to no 5 and it’s been 55 mins waiting
marvon12
Version 2.1.1
2026-01-16

Worst App developed

This is a ridiculous app , most of the features don’t work even logging in using biometrics fails most of time .
Navigating this app is a pain , every click you make you will be experiencing unexpected issues , until you log out and in again and sometimes works . Designers and Developers should be fired
Shiv135i
Version 2.1.0
2026-01-16

Broken Apple App

The App doesn’t open. Asks me to sign in, then takes me to web browser for Mweb online. This happens every time. So how does one open the app???
Tigger McD
Version 2.1.0
2026-01-16

This app is TRASH

It never works, you wait long to talk to an agent, and you can’t even log an outage because the app loads and then say “Oops! Looks like we’ve encountered a problem.” What the heck??? 🤯🤯🤯
Tumi_Manamela
Version 2.1.0
2026-01-06

Shocking service

Your chat line is more than pathetic ,you sit with your phone for 45 min or more and you get no darn answer ,same with the telephone line.I want to move to a new home and it seems I should just find another provider and cancel my debit order with Mweb. Most probably the quickest way
Exodus14,14
Version 2.1.0
2025-12-15

Mweb is at its worst once again

This app DOES NOT FUNCTION!!!!!!!! How do we get a hold of someone to speak to as calling is also impossible!!! You guys are
so useless!!!! This app is RUBBISH!
nushi66
Version 2.0.9
2025-12-12

Useless

Nothing works
Luh_G
Version 2.0.8
2025-12-02

Terrible App

The app is so buggy, not easy to use and the customer support chat functionality is practically nonexistent because no one will get back to you when you log a ticket
Tshepiso2000
Version 2.0.8
2025-11-16

Shocking customer service & useless App

I have had enough of constant fibre connectivity problems with mweb as my isp They don’t answer their live chats, there are no telephone numbers or email address to contact them and their poor quality user unfriendly app is so limited you cannot get answers or even help yourself (I want to correct my display name and have wasted 3 hours trying to find a way) I have been with mweb for so long I can’t even remember (20/25 years?) but I have now had enough and am going to start looking for an alternate ISP Good bye and no thanks Mweb
Judy Croome
Version 2.0.7
2025-11-07

Mweb WiFi connection

requested WiFi to be installed at my new dwelling with comitment that it would in active by the 4th of November 2025 and to date I still don't have the service I requested. I run a business from home with Internet a necessity.
Klwelwa
Version 2.0.6
2025-10-27

App is unusable + poor service

Might possibly be the worst app ever to interact with. The self help is useless. The agent wait for support is too long because there’s so many of us having issues . I can’t see my data balance. Ridiculous amounts of ‘penalties’ as a result of weird/random debit order dates.
User_Ramon
Version 2.0.6
2025-10-15

Disappointed

I joined Mweb and received my router but couldn’t use it because they must do an installation. Well I’m still waiting. I didn’t get a day of service from them yet they changed me. I requested a manager to call me back twice I’m still waiting, then I canceled my order and still it is not cancelled. It there people working at Mweb or are they just here to collect money for no service. Worst service ever 😡
Louise du Plessis
Version 2.0.4
2025-08-04

App does not work

The scanner feature always freezes. The chat is just blank, I can’t start a chat at all. Basically, the app is currently no help for technical issues. Even on the help.mweb site they never answer my chats. The only way I can get help unfortunately is to call and sit in a long cue. I’d personally recommend getting a different provider if you can.
MarkLyne
Version 2.0.2
2025-06-06

Worst app & internet service provider

Tell me why I have to login Everytime using this app, chat feature is useless because no one ever responds, i wouldn’t say they cheap either but the service is cheap. You will beg them to cancel the subscripnot, they will keep billing you
Masterbashe
Version 1.2.23
2025-05-13

Terrible

Horrid , leaving them immediately. Don’t waste your money on this company , this company made be regret my choice so much .
junaid hamd
Version 1.2.14
2025-05-09

Poor service

I don’t know why they even have this app, you can never get through to agents, you can’t pay your account, just a waste nje, not to mention when you call them you will be holding 2 hrs and more till your airtime runs out
Tebo rang
Version 1.2.14
2025-04-29

Don’t waste your time

They will never respond to you so don’t even download it and waste your space.
JoJo Star Review
Version 1.2.14
2025-04-11

Bunch of lies

This service is the most pathetic service I have ever come across like the word USELESS is an understatement of a compliment to these imbeciles who work for such a pathetic service provider
Ward - VIRUS 8
Version 1.2.14
2025-03-18

Absolutely horrendous service

Very bad service taking forever talking to an agent
Hassan bhada
Version 1.2.14
2025-03-05

Use anyone else but Mweb.

Your service levels have dropped to badly that you are literally worse than home affairs. Actually, worse than Eskom. Your app has limited functionality and live chat doesn’t work.
Mitchsa88
Version 1.2.14
2025-03-01

Terrible app

There is absolute zero point of having ‘Live Chat’. The function doesn’t work at all and you can never speak with anyone. Mweb directs you to the app for everything but it doesn’t work well.
Peter.nel
Version 1.2.14
2025-02-08

Poor service

Mweb refers queries to the app LiveChat which is an unmanned AI rubbish and there is no service. Useless app, you might as well try phoning them.
Hjalmar Gerber
Version 1.2.14
2025-01-02

Horrible customer service ,horrible network

Us as customers can never receive any agents even after waiting for an hour, horrible customer service. The app itself seems to be poorly designed and we are being deducted for a product that is not active and we don’t even have the opportunity to talk to an agent to cancel. At this point this is a Scam , i urge anyone to never use Mweb as a service provider ever
mmmmhfycdr
Version 1.2.0
2024-12-13

MWeb is a joke

They don’t have any timeframes; they’ll leave you with no WiFi for a whole week and their agents don’t know how to speak to customers; close this company or somebody please buy it because they clearly don’t know what they’re doing
Zeekiio
Version 1.2.0
2024-12-10

Poor service

This app is ridiculous, you wait forever to talk to an agent, well to me it’s been days and still haven’t talked to one yet. I don’t understand their billing, where are these extra costs coming from and they don’t debit their money on the agreed date which is also ridiculous. I guess they debit on the wrong dates to justify these extra fees and I’m not here for it, I’m thinking of cancelling it all together and get a different service provider because we’re being scammed at this point. I don’t even want to mention the network connection 🚮
Thamie4
Version 1.2.0
2024-12-09

Customer

Possibly the worst app I’ve had to interact with. Customer service is simply nonexistent. You’d need a miracle to get in touch with a support staff even when your internet service is disconnected despite being debited. The app features just don’t work. Perhaps instead of launching “AI” Chatbots that don’t work, focus on getting core functionalities up and running effectively. An absolute mess and inconvenience.
Customer_20b
Version 1.2.0
2024-11-11

Pathetic

Don’t even consider using this service provider,if I could get a hold of them I’d cancel….Can’t log onto app because I never received any sms with logging on details and no one ever answers the call to lines advertised
Mike$&%
Version 1.1.30
2024-10-23

App is worse than Network and Support is worser

I want to rate this zero, but I can’t because Apple won’t allow me. Our fibre has been down 3 days. Mweb blames Vuma, Vuma blames Mweb. No one takes accountability and the app does not allow you to log a fault. The app resets and fails and is a waste of development time and effort. Please consider firing your entire app dev team and ONLY do support via email and phone.
iOS Jockey
Version 1.1.30
2024-09-13

Not working as should

This app became a terrible waste of drive space. Speed tests only show upload speed, if you are lucky, and fault reporting has no affect at all.
Kooster2
Version 1.1.30
2024-08-03

Useless do not install

When calling Mweb they advertise all the things you can do via the app. I must be on the wrong app because I cannot do anything. Not access my Microsoft product key, not order new products etc. App is like the customer service, poor.
Roche78ZA
Version 1.1.26
2024-07-23

Worst app ever

This app does not work Mweb is useless with customer service, I was on hold for +- 30 minutes when I called to tell them that the password they gave me does not work. If you want peace of mind don’t get Mweb you’ll regret it 🤞🏽
Sihlecc
Version 1.1.9
2024-03-10

Mweb worse internet provide in KZN

Mweb as an internet provider is horrible , on a 30 mbs line you are expecting less than a 5 mbs line. Don’t be fooled when it stats month to month because when you decide to cancel your subscription, the router provided will need to be paid back on full as Mweb refuses to take router back so expect to pay upwards of R4000. The app is average.
Worse internet provider
Version 1.1.8
2023-12-29

Pretty useless and outdated

When you log a query it says logged yet it does not show in your open queries. Been like that for more than 8 months by the looks of other reviews and the last App update was also 8 months ago, so bugs are not being fixed.
SchmidtW
Version 1.1.8
2023-06-02

Useless app

App keeps crashing. When you want to view usage app kicks you out. Also no option to downgrade, you can only upgrade on app. To downgrade you need to phone call centre and that is another nightmare. I am very close to cancel mweb.
Stringfellahawk
Version 1.1.8
2023-05-11

Poor interface and Usability

At the very first few attempts of logging in. The app just blanks out. When the screen is titled you quickly see a message asking you if it’s meant to be restricted or full access.
Still haven’t been able to log in, no customer support or any services available to help
ZokuMzi
Version 1.1.8
2023-04-19

Queries logged aren’t logged

Cool app but if you log a query through the app it will tell you that it has been successfully submitted but its never actually submitted, when logging into mweb through my laptop and browsing to Queries it shows no queries have been logged. Please fix this as it is very handy to log issues through mobile when you don’t have a laptop closeby
ItsCorrie
Version 1.1.7
2023-04-02

Fair Review

The app works great when it works. The frustration though has been that it freezes all the time lately. It’s beyond frustrating really.
TebelloN
Version 1.1.7
2023-03-30

Poor User Experience

Often when submitting queries messages sent just come back with an error, so not very useful. The app is often unresponsive. For a big tech company this is unacceptable.
Ihopethisnickisnottaken!
Version 1.1.7
2023-03-27

Awful. constant crashes

Mweb must have the lowest budget possible for QA given how the bug where if you use the swipe gesture to navigate backwards and the app crashes has been around for since the app launched. Either no one who works on the app has an iphone, or they have pathetically low standards for quality control. Surprised how the Apple review team allows this to pass review
Slimzspaghetti
Version 1.1.7
2023-03-15

Terrible

There is an option to log a case, once you do so and it says case logged and then go to the main screen it says no open cases. In addition when you call the call centre they ask for the OTP that is sometimes only sent hours later. With those being the only two methods of support you left stuck.
NM🌠
Version 1.1.7
2023-03-07

Ghost Queries

You might be able to see your account status from this app, but what it lacks and where it has failed, is when it comes to reporting queries in the App.
I reported a query in the app and nowhere does the query appear to be opened.
fiekie7
Version 1.1.7
2023-03-05

Great when it works

This app is fantastic when it works. There are times when you have to re enter passwords and face recognition is not working. Very frustrating. Couldn’t log on a few times when you really need it.
Mosim123
Version 1.1.7
2023-02-21

Can’t download my email via app ???

When I noticed mweb boasting about an app I thought it’s great because I can get my email in a neater format, compared to going via a browser
Now I discover the app does everything but show my email. Without that I don’t see any point.
..,.,,.,
Version 1.1.6
2023-01-11

Can’t log queries via the app

When Fibre is down it would be very beneficial to use the app to log a query. But I constantly get an error logging a query. This forces me to hotspot my phone and use the browser.
j3nZA
Version 1.1.6
2022-11-11

Only barely an App

The OTP sender is very unreliable, and once you’re in it’s basically a copy of the user website. Nothing new, nothing special.
zs2cli
Version 1.1.4
2022-10-07

Bad Customer service

Mwebs customer service is ridiculous!! There is approximately 30min wait before someone answers the call and another 30mins when they transfer you to a different department. There is no update of from sign up to installation to activation, I had to call for an update. The website isn’t user friendly neither is the app! Worst customer service I have ever experienced
GP-firoo
Version 1.1.4
2022-09-29

Great app

App works as expected. You have to scroll to the right to view your full months usage on the graph.
SlyOneOneSeven
Version 1.1.4
2022-09-05

What a breeze!

Such an easy app to install and start using. Love the testing tools as well and makes managing speed complaints from the family super easy lol
Quaanita J
Version 1.1.3
2022-08-25

Amazing

Tools to help you understand your network and internet speed, account management, and more. What an awesome app!
Curriedsa
Version 1.1.2
2022-08-25

Finally an App!

So happy that I can have an App to view my account and data usage, only problem is on iPhone when you swipe to go back the App stalls and I need to quit and launch again. Maybe check the menu mapping and fix please.
Otherwise the App’s interface is clean and easy to navigate.
frankthedsigner
Version 1.1.2