Name: ZARA
Rating: 3.1 (1183 reviews)

Updating

ZARA

INDITEX

Released: 2012-08-01

Free 0%

Version 11.0.2

Free 0%

Version 11.0.2

Released: 2012-08-01

±0

#25 in Top Free Apps > Shopping

#11 in Top Free iPad Apps > Shopping

iPhone Screenshots

iPad Screenshots

Description

Latest trends in clothing for women, men & kids at ZARA online. Find new arrivals, fashion catalogs, collections & lookbooks every week.

For any possible query please visit our CONTACT section at Zara.com

What's New in Version 11.0.2

Performance improvements and bug fixes

Seller

Name

Industria de Diseno Textil, S.A.

URL

http://www.zara.com

Information

Developer

INDITEX

Version

11.0.2

Size

170.6 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.1 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Albanian, Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

App Store: Customer Ratings

Ratings & Reviews

3.1 of 5 (1,183 Ratings)

App Store: Customer Reviews

2022-01-21

No help or support

I placed an online order and did not receive my delivery at the promised date. I have not heard from Zara and have even changed houses since my order was placed. I now need to either change my address for the delivery or cancel the order. No one at Zara has bothered to help me. The help chat on the Zara app uses robots and they don’t help at all. I have never been so frustrated from a lack of service from any company/app. So yourself a favor and don’t bother buying on this app

2022-01-20

Annoyed

Please stop double charging us it’s annoying

2022-01-19

Delivery standards lowest of the low

8 items ordered on sale on 27 Dec, split order done and 2 items delivered 4 Jan. Full order amount deducted from credit card on 5 Jan. Email sent promising max delivery date on 14 Jan. Contact customer service who promises delivery on 18 Jan. 19 Jan email received “modified order” cancelling undelivered 6 items. Just hoping for shift refund process without a fight.

App is great for convenience but minimum 3 weeks delivery service for most of my orders. Never seen anything like this for online shopping. A damn shame for a global retailer

2022-01-19

Problematic Chat Functionality

App is great and easy to use. Chat function is frustrating though. The chats are ended before the problem is finalized due to inactivity but inactivity is caused by agents trying to solve the problem or get mor information.

2022-01-18

Delivery 👎🏽

I’ve been waiting for almost 2 weeks now and my order has still not been shipped, still say processing.

the only thing I do not like is that it takes forever for parcels to be delivered which is kind off annoying.

2022-01-17

Shipping issues after shopping..

Iv been waiting doe weeks! no one seems to understand where the item is.

when collections eventually you wait longer than a resin who buys online.

do the stores have managers ? they are always a mess!!!!

2022-01-17

Lizevanderspuy

Probably the WORST app and service! Nobody at the branch that I want my dress to be delivered EVER answers the phone. Parcel was supposed to be delivered between 13Jan and 18Jan, and on the app it says that the dress has not even been sent yet! So disappointing

2022-01-14

Zara Online App

My online shopping experience was the worst! First my order gets modified. Money of the original order gets debited. Next thing I am being sent from pillar to post for my refund!

2022-01-14

Improvements

I wish there was a way to view “all” clothes together. If you want to view new clothes, you have to view each category separately (I.e. dresses, skirts, etc). There isn’t a way to just view all the clothes together

2022-01-13

Late Delivery

Delivery takes too long, I placed my order 16 days days ago am still waiting, frustrating.

2022-01-10

Item ordered is different to what was delivered

I ordered a pricey item from the Zara app and what was delivered was completely different. The jacket has random scribbles and designs that was not shown on the product images when it was bought.

2022-01-07

Zara

Zara’s delivery is comparable to that of SAPO. In other words, super slow. Processing takes days, preparation takes a week. You have to wait 2 weeks for an order.

2022-01-06

Terrible turn around time

The best products absolutely love the quality and style but the turnaround time on delivery of items are terrible. I will not be purchasing on this app again. Ill rather go into store.

2022-01-05

‘Love it

❤️

2022-01-05

L van Vuuren

The app might be fine but the delivery time is shocking. Have been waiting for my clothes for two weeks now and still no trace. Why is there no number to call?

2022-01-03

Delivery turnaround

Please work in a shorter delivery turnaround.

2021-12-27

Not efficient for sales

I added items to my cart and finalised the purchase. I had to confirm the purchase on my banking app and did that. But when it took me back to the app, I got a message saying that my items were out of stock. How? After I’ve paid?

2021-12-27

Don’t order online

I ordered online and I’ve been waiting 3 weeks for my items. Delivery was postponed and I was sent an email with a new collection date (I ordered items to be delivered to the V&A store) and still nothing. Rather go to the store to purchase, ordering online is waste of time. I ordered items online from a different store on the same day as Zara and my clothes arrived within 2 days. This is beyond ridiculous.

2021-12-25

Delivery Is never on time

Zara has theee worst track record when it comes to making delivery I ordered Christmas clothing and it is the 26th tomorrow still waiting

2021-12-24

Not user friendly

Not user friendly at all.

2021-12-20

Delivery nightmare

Word of advice ,Don’t order online !!!

2021-12-18

Terrible service

I ordered jeans on the 6th and they still haven’t arrived, almost a 3 week delivery. They double charged me for the jeans and will only refund the money in two weeks. I do not recommend ordering online from Zara, it’s absolutely a terrible experience. I love Zara’s clothes, but I will definitely never be buying clothes online again. Shocking.

2021-12-14

I loved using the app. Delivery took way too long

I loved using the app and the fact that I could find items I liked and the size however it took way too long to get my clothes and I was getting impatient. I ordered from Superbalist the same day and received my order from them in 3 days and it took ZARA 2 weeks to deliver.

2021-12-13

Bad pictures & service

The pictures don’t give a proper view of the product. The service is terrible, I often receive my products after the estimated delivery window and nobody replies to my emails.

2021-12-13

Incredibly slow & terrible chat function

Iv been waiting 10 days and my order has still not been delivered. I tried to contact on the chat - it is useless. Closes after a few minutes and iv had to resend my question multiple times.

2021-12-13

IMPROVEMENTS ON DELIVERY

The app is good, but the delivery could be better. It takes weeks, and the package might not even arrive within the stipulated dates.

I’ve also had an issue with a refund on a returned item. I had to keep enquiring only to get my refund processed after a month or so.

2021-12-11

Delivery is terrible

Why does your delivery take more than 2 weeks? You are by far the online shopping that takes the longest!!!

2021-12-11

Mrs M

Delivery takes forever and a day. It’s 2021 get it together.Ordered on the 5th Dec it’s the 11th and I’m still waiting.The worst is some item are not even in store so one has to order online.

2021-12-10

Chats disappear

Can’t chat to customer service online properly… if you don’t keep typing for like 5 seconds it ends chat due to inactivity… I left the app to retrieve information I need to upload for the query and it kicks me out the chat completely and I had to start over…

2021-12-10

Great products but worst delivery service ever!

Warning- Do not order online especially if you have an event.

2021-12-10

Late!!

I give a 1 star for my last purchase. The chats are useless. They dont respond to emails. My dress was for an occasion. Had to make other plans. Was sent week late from Sandton. Was a week at aramex before i got it. And they still give me two weeks to return and not a full month!🤬🤬🤬

2021-12-09

Thick models

Please add more sizes, there’s people who are thick and there’s no sizes.🥲

2021-12-09

Zara online is a fraud

I bought a bag online and got a response that it will be delivered within 10 working days. Up until now when I check on shipping status is says still being prepared. The worst part is that you can’t cancel an order once you have already paid. They are frauding a lot of people.

2021-12-09

Delivery is terrible!

I have no complaints other than the delivery time. I don’t understand why it takes up 14 days or more to deliver a product. I’ve stopped shopping online at Zara because of this. I’d rather shop at other online platforms that deliver in 3-5 days.

2021-12-09

Double charging !

You always double charge me You and Capitec I hate it I’m never buying online again !

2021-12-08

Poor customer service

The app is good but my problem is the people at their call centre. I noticed that Zara deducted twice for the same order. I went into chat on the app to request for my money to be paid back into my account..the person that was assisting me didn’t even apologise for the inconvenience caused. I think Zara should teach their staff to apologise I notice they don’t, even when my order was delayed they didn’t.. Apologizing to a customer means you taking ownership of the situation and avoiding to apologise means you are not taking ownership of the problem. They will take 10 minutes to reply.

2021-12-06

Olivia’s review

Love the app! Has a chat box too which is so helpful! Just really really think customers should be able to post reviews on the site about the items

2021-12-05

Ms

Service is very bad. I haven't received my order I placed on the 25th of November and the sad part is, one cannot even place a call to do a follow up. Status of my order say “being prepared” since the 29th of November and this is my second time encountering such from Zara. My 1st time placing an order online, it took 3 weeks to get delivered to me. Bad service indeed.

2021-12-05

Fraudulent

I am very upset, my account was debited twice. Please look into it.

2021-11-30

Pathetic service

It has been months that I have been trying to get hold of Zara. I still have not received a refund for a order returned in Sep. The app does not allow you to have a chat to Zara as it disconnects your chat constantly. It does not help to email Zara as they will simply not respond to any of my 10 emails

2021-11-29

Rather purchase from the store🤦🏾‍♀️

The lack of directions. I purchased my item and somehow the retracted but amount out of my account twice. I tried cancelling my purchase twice and both times it was rejected. And this is not only happened to me it is happened to me before that I know. I purchased an item and the app estimated about 10 days to delivery and yet my item has not been packaged even though the store is in the same city as I am. Discuss the delivery due date of my item to be pushed back with out any notice or reasoning for it.

2021-11-29

Zara took my money

Stupid Zara deducted my money 3 times from my account, and the order was not even processed. Their chat service and customer is the worst and I need my refund. If this is what the app does, then it’s really bad!!!

2021-11-27

Cart problems

The cart emptied all my shopping overnight 🙄

2021-11-25

Chats closed in middle of conversations

My chats have been closed, not giving me one second to respond while we were in the middle of arrangements. I need to find the product reference code to type it, which I had earlier on in the chat. It got asked again and I searched for it again and then the chat got closed after one second. This happened to me multiple times before as well. It seems that the customer service is only there to get paid per hour and not actually to resolve clients questions.

2021-11-22

Easy to use

The app is user friendly

2021-11-21

Needs latest update to work.

I should be able to use the app even if I don’t have the latest version installed.

2021-11-17

ABSURD DELIVERY DELAY

Your courier company (Aramex) is so unreliable and this has a negative impact on the Zara brand. This other time I received my parcel after 3 full weeks.

The delay was extremely daunting as I would have to unnecessarily work from home is expectation for the delivery that would be cancelled for no reason.

Please liaise with Aramex on how to improve this.

2021-11-17

Bad delivery

Agreed, delivery needs serious improvement since my closest store has now shut down.

2021-11-17

POOR SERVICE

Even if you need help in this app,the service is so poor,the people hired to help customers do not care at all.

2021-11-15

Poor communication

If you could speed up the delivery process 😩😩 , also real customer service other than the Chat that they have you have to travel all the way to Zara store for exchange 😤😤 . It’s frustrating not to mention postponing delivery date countless times 🚮

2021-10-09

Order never received and on App it’s delivered

I’ve place the order online and on the 28 it was shipped same day it updated delivered on the website but I never got my order and suspiciously it says it was delivered on the 23september but I received the shipping email on the 28september

I payed R1699 for something I didn’t receive,I’ve tried emailing them no response,chat is worse you chat with Rahul which I think it’s just automated machine because the chat doesn’t go anywhere and no questions answered.

I’m so disappointed,angry and frustrated as I have used zara online shopping platform several times and my cellphone number and adress have not changed.

This is not the first incident last year my order took weeks to reach me and still no one was responding.

I’m done with their online it’s run by scammers that’s it.

2021-09-29

Wish list

It would be best to add a ‘wish list’ to the app so it would be easier to know if I product you want is available again. I like the app but it’s like you only have a really small amount of outfits on the site

2021-09-29

Poor communication

This app allows no real customer service. Nowhere is there a contact number that you can call to actually talk to someone. I ordered an item that never came and there is only the “chat” option or email option but with neither of them will you get any real help. The chat just tells you that your case is being looked at and that you can expect an email giving you an update within 3-5 business days and then nothing happens after that.

Zara has no intention to help you and it is not even possible to use the app to refund or cancel an order that never came. So I paid for a product that I never got. This app and Zara’s service is absolutely useless.

2021-08-25

Pathetic Online Shopping System/Shipping Delays

Have issues with your online ordering system. Some time back I ordered something only to be told that it was out of stock much later. Second time around I waited weeks for my order and your robot/customer care centre was useless. Again this year order online on 26 June and the order only arrived on 17 July. It’s really pathetic especially during this time of our lives.

2021-08-24

Zara Clothing and The App is Great

I really love the brand and have supported it for years but the one thing about this app that is once you have ordered it take almost 2 weeks to reach you which is crazy considering. If I purchased from China (not zara) for example I would get my goods within the week. Please look at your courier service they take too long and it’s frustrating. Otherwise your clothing is second to none.

2021-08-11

Super convenient if you live out of town

Love this App ,the delivery service is fast and it saves me a lot of time and cost from having to travel all the way to waterfront to get my favorite Zara items 🤧😍😍 I can see what’s new anytime absolutely love it I however think it would more efficient if they put in more details about the clothes and shoes like length of the coat , circumference and shaft length of the boot, waist size etc it would make purchasing decisions easier , also not enough brown skin models are seen in the clothes I need to know what a shade will look on my skin if it will compliment it or not . A lot of the models are tall and slim. short, medium , petite and shaped women really lack presentation on this platform . This gap in representation of real life sizes is frustrating in making purchasing decisions

I’d like to add their returns policy 5 stars

2021-08-08

No star

Purely because of your male models. I notice that your models are way younger. I got thinking people their age don’t ordinarily afford your clothes and people my age +40 plus, who have money to buy your clothes and would ordinarily like your clothes are not represented by your models. I find looking at your clothes excruciating and impractical. So won’t be buying your clothes anytime soon. But then maybe it’s just me, insignificant in terms of numbers but you know the power of social media right

2021-08-05

Billing

I’m based in South Africa and I have a challenge of being billed twice for my orders for the same item. It happened in 2 occasions and as a result I had to change banks because I thought it’s the problem of the bank.

Please sort this problem out.

Regards

Z.Thekoane

2021-07-23

My cloths were delivered with a missing item

I was helped nicely by someone called Elly she is too kind best customer service and than there’s Edward who first helped me numerous time with fail non patience or what so ever, big up to Elly...

2021-07-22

Sizes

This app looks good and is convenient but for example I was trying to buy a shirt and it won’t let me add a large to my cart even though it said my size is that it just puts in an XL and they don’t tell me if anything is out of stock, I’ve been wanting to make a purchase for a while but each time one of the three items in my cart comes back in stock another goes out, I think I store guide could also help so we can know if all the items we want are at a store, like I’ve said navigating with sizes around the app is very hard and confusing

2021-04-30

Dissatisfied with shipping

The SA ZARA app is great but I’m rather disappointed in the shipping. My order was only shipped today, a week after I made the purchase.

I’ve already received 3 other orders I made off other local clothing apps on the same day I made the ZARA purchase. So faster shipping must be possible.

2021-02-06

Poor experience

It is the first and last time I order from Zara online. They have missed delivery dates twice and when you try to enquire about the status of your order, you chat to bots, not real people. They don’t follow up or call me back with updates as a consequence and I have yet to receive the stuff I bought on 25 January. Will never order from Zara online again. Non-existent customer service👎

2021-01-28

Useless data handling

I bought items on 16 Jan 2021. The app said “order being prepared” from 16-27 January. And that it would be ready for collection between 21-28 Jan. I logged in EVER DAY to check this. Today, the day I gave up and was ready to cancel the stupid order, it says “Ready for Collection” and suddenly it also updates the info to say it was ready from 18 Jan. Highly highly frustrating. Not in a rush to buy from ZARA anytime soon again.

2021-01-11

Great App - delivery times for online sales atrocious

The App is fantastic.

Pity about the delivery times of online purchases - they are extremely long if all goes well! However if your order gets ‘lost’ that’s another story...the Zara Care online is useless - they will stuff you around from pillar to post, messages take a week to be answered, don’t bother with Twitter they don’t answer those.. I think my last online order will be the last one - rather go to buy at the store, at least when you pay you have your items immediately. Zara if your online facility does not work efficiently - then you should not be charging people money and let them wait for weeks to get their stuff...

2020-12-30

A nightmare in South Africa

Horrible customer service. I’ve been sent the wrong items, had my delivery pushed back for weeks, with no reason indicated.

When referring to the chat option on the app, no one is willing to help. They send you back and forth to email and back to the chat, nothing gets resolved and no one takes accountability.

I definitely would not recommend using the app, rather go in to the store, it’s not worth waiting a month for your clothing to arrive.

2020-12-25

Hello ZARA SA Online

Received one size 6 and one size 7 shoes.

They claim to have a “STRICT” quality control process but there’s nothing strict about this. Deeply disappointed- I asked to be helped and Scott told me I needed to go in store to exchange. I explained that I tested positive for COVID and he insisted on seeing a document proving my results and that is patronising and lacking compassion. I have been waiting for more than 48 hours to hear from ZARA and still nothing. It’s so unprofessional and stressful especially knowing that they were a gift to someone who had been eyeing them for months. Thanks for nothing guys.

2020-12-17

Zara is absolutely wonderful!

Zara is the best quality of clothing you’ll probably find ( at a good price 😉 ) And their app is so easy to work with - I just love everything about Zara! From new collection to old collection, everything is wonderful! The Packaging of online orders is so neat and perfect- it’s hard to be mad if you ordered something too big or too small! I really love Zara - best clothing and best quality!!! ❤️

2020-12-11

Michele McMaster

I have found this whole online shopping experience very frustrating, and not been able to talk to anyone even more frustrating!!!!

Delivery takes forever, and no one can assist!!!

I can’t believe that I can’t get proper assistance for my order...... at this point you have my money and I have nothing!!!!!!!

And probably no one will even phone me regarding this review, so not sure why you even ask for one!!!!! 😡

2020-12-08

Terrible customer service

I have experienced really bad customer service from the Zara team. My items were scheduled to deliver by the latest today, (and this already being a week wait). I have followed up a few times and there has been no feedback. The email address does not work and no phone nr. Would love to know where my purchased products are and if it will arrive, I can’t find any way to cancel the order.

2020-11-27

Double courier

I went to look for items. When it was time to checkout then it said the item is out of stock so I bought the ones that were in stock. I went in a few minutes later then the item I wanted was back in stock and I had to pay another courier fee. I need to be refunded the one courier fee since it was a system issue/ the item was actually in stock but the app said something else. Refund please

2020-11-06

Great App, Quality Products, Bad delivery!

You just have to do better with your delivery. In the past 1 week, I have had deliveries from Reebok, Adidas, Polo and Superbalist in 3-4; while yours takes approximately 14days before delivery. You really need to improve on this if you want to win the e-commerce race. Your products are absolutely amazing but you have to improve on your deliveries.

Also, I would suggest you add more information (like the size model is wearing, model size and height etc) to the items to improve the shopping experience and reduce the rate of returns.

2020-11-03

Identification when collecting

problem is instore when collecting online purchases. They request identification. When no where on the app does it state it’s needed upon collection. So can the app please state we need to have it when collecting to avoid an irate customer and and poor customer services .

2020-08-28

Suggestion and app use

The app is user friendly. Maybe the team can add a live chat option or an exchange option for the customer to select a product to exchange with then it’s pre-ordered or set aside in store . For them to get it when they return the one they no longer want to avoid missing out due to size availability in store. 😔

2020-08-17

Performance and suggestion

You guys should look at adding perfumes into your apps so we can order online please please consider it. Other than that I’m very happy.

2020-08-12

Best App

Best online store! It’s easy to navigate and the service delivery is super fast,I always receive my orders less than a two weeks. 👌🏾

2020-08-12

Delivery

Suggestion:

1. Please add other payment methods it’s annoying to put in payment details over and over. 2. Instant EFTs are very efficient and safe like Payfast, Ozow, Ecopays.

3. Maybe add a security feature to log in the app with verification so that payment details can be saved on the profile if you don’t want to adopt the instant EFT payment methods.

4. Speed up delivery, it takes over 14 days to receive an order (im in mossel bay).

5. Please add delivery methods for fast shipping, I have noticed if you pay the delivery fee then the delivery is fast but if you qualify for free delivery then you order will arrive after 65 years.

6. Please communicate with customers, answer emails, calls and online chat, I’ve never been answered at all. Do better.

7. Maybe please also include smaller sizes for pants, like size 28.

Thanks

2020-08-07

Online order

After waiting for way over 3weeks for my order, I received a medium instead of a large size according to the stitches label on the clothing. However, not sure if it is to deceive, but they had attached a large paper tag on the clothing. Is it incompetence or just a lack of attention to detail? Whichever the case, I’m incredibly disappointed for poor service from a well established company.

2020-07-25

Worst online service ever!!

I thought Zara had high standards but clearly not!!!

Almost a month ago I did an online purchase, the order was delayed and when I finally collected it I exchanged it for a different size, however the sales lady only gave me a receipt and did not explain anything to me (as I was to get change and paid for the product I bought in-store). The staff had attitude and said I should wait they’ve been investigating the cases for so long now and I still haven’t received my money( which is something I cannot fathom, as Zara is such a reputable brand, while my sister also had to wait extremely long for a big online order but received her refund before I did despite he fact that she exchanged an item after me. I’m extremely disappointed, because no has communicated with even though I have all the proof. I’ll never shop at Zara again even though they sell nice things.

Get your act together, or you’ll end up closing like most foreign brands in South Africa😡.

2020-07-12

Extend and Add more Disney clothing on the South African website

Please extend the clothing range on your website. And add items you sell in other countries. Sometimes I would like a certain Disney T-Shirt, sweater or cardigan and then check on the South African website and then it’s not available in ZA.

Please Please add more Disney clothing to your website.

2020-07-09

Zara App (Best way to shop)

Absolutely love shopping on the app. Also noticing some items are actually cheaper on the app than they are in the stores

2020-07-04

DELIVERY SERVICE AND STORE ASSISTANCE

Good Day Zara,

I purchased 4 items online, 2 of each to be delivered separate branches. Estimated time of arrive at the branches even expired and still no communication has been sent out. When I tried calling the store for assistance they don’t pick up their phones to assist. At some point even went to the store to check on my purchase delivery but still there was no assistance and they advised me to come back after two days to check.

Please advise why are your online deliveries taking long to arrive then expected?.

One shouldn’t wait more then a week to expect their own merchandise especially when the delivery is dropped at the store.

Regards

Mpho Thibedi

2020-06-30

Ridiculous waiting period

I placed an order on the 19th of June when Sale started and I am still waiting up till now for my order . The status on the app says it was shipped on the 24th however courier has still not collected my order. Tomorrow is the deadline for delivery . I’m not sure how Zara plans on meeting this deadline if the order has not been collected by the courier . Absolutely disappointing ...next time I will just stand in the queue like everyone else in a store ..

2020-06-18

Not User Friendly

I find this app very unfriendly. It shows the ETA but it doesn’t show updates on far your item is to delivery. I ordered items 5 days ago and I still have not received any communication whatsoever from Zara on how far my delivery is. Their lead times need to be drastically improved! They are unacceptable. I thought it would be better buying online but this service is time consuming & sluggish. I’m not impressed at all!

2020-06-13

Highly recommend ❗️

Super incredible services, the app is fast, clear and very easy to use. Estimated time for my delivery is always 5-7 working days but I get my order delivered to me in 3. Wow! I love it 💕

2020-03-18

Over all greatness

I am glad to say that this app has brought much greatness to my shopping experience online. Zara is creative in the way they display their images. That’s all I have to say. Thank you.

2020-02-05

Ms

This app is the best , fast and efficient. The fact that you can trace your order gives you a peace of mind. And I must say Zara delivers on time if not before time. I’m really impressed. I will no longer be visiting the shops, the app is all I need for great shopping experience

2020-01-12

Love the app

I love how easy it is to navigate, how I can see the products so well. Actually don’t mind navigating vertically, plus it’s Zara can’t complain hey.

Happy and love the app, 1st Zara purchase thru the app. I’m happy with the items and delivery. and where else can a girl find an app that can size her up when she don’t know her size cos she’s never tried on any Zara clothes b4 😍

2019-10-05

Awesome App. Thanks

Awesome App! Much needed for us in outlying areas. Can we please have a wishlist and price filter on searched items. Hopefully we will also be able to buy sale items during SALES seasons, as most of the time items are finished by the time we get to the shops due to our locations. Thanks.

2019-10-02

A wish list option for convenience

Please consider adding a wish list option so items can be saved for future purchases. It is rather frustrating to have to search through everything to find specific items every time.

ZARA

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What's New in Version 11.0.2

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App Store: Customer Ratings

Ratings & Reviews

No help or support

Annoyed

Delivery standards lowest of the low

Problematic Chat Functionality

Delivery 👎🏽

Shipping issues after shopping..

Lizevanderspuy

Zara Online App

Improvements

Late Delivery

Item ordered is different to what was delivered

Zara

Terrible turn around time

‘Love it

L van Vuuren

Delivery turnaround

Not efficient for sales

Don’t order online

Delivery Is never on time

Not user friendly

Delivery nightmare

Terrible service

I loved using the app. Delivery took way too long

Bad pictures & service

Incredibly slow & terrible chat function

IMPROVEMENTS ON DELIVERY

Delivery is terrible

Mrs M

Chats disappear

Great products but worst delivery service ever!

Late!!

Thick models

Zara online is a fraud

Delivery is terrible!

Double charging !

Poor customer service

Olivia’s review

Ms

Fraudulent

Pathetic service

Rather purchase from the store🤦🏾‍♀️

Zara took my money

Cart problems

Chats closed in middle of conversations

Easy to use

Needs latest update to work.

ABSURD DELIVERY DELAY

Bad delivery

POOR SERVICE

Poor communication

Order never received and on App it’s delivered

Wish list

Poor communication

Pathetic Online Shopping System/Shipping Delays

Zara Clothing and The App is Great

Super convenient if you live out of town

No star

Billing

My cloths were delivered with a missing item