2025-02-17
Frustrating, Unclear, and Incredibly Unuser-Friendly
The Impaq/Optimi registration and book access process was like pulling teeth—an absolute nightmare from start to finish. This was, without exaggeration, one of the most unuser-friendly experiences I’ve ever had.
First, their email communication and Q&A sections are riddled with vague instructions, broken links, and missing learner details. Following the steps provided gets you nowhere. You check system specs, download the required apps, and yet, nothing recognizes you.
When you log a support ticket, you receive the same generic, unhelpful responses that repeat the unclear instructions without resolving anything. The best advice? Call the call center—because somehow, miraculously, everything is suddenly fixable… but only after they make you jump through all the same useless hoops you’ve already tried multiple times.
To make matters worse, the support team subtly shifts the blame onto the user, implying that the issues stem from misunderstanding rather than flaws in their system. Any attempt to seek clarity is met with dismissive and condescending responses, leaving you feeling frustrated and unheard.
To top it all off, all books are not opening on the app.
If Impaq/Optimi wants to improve, they need to completely overhaul their user experience, fix their communication issues, and train their support team to provide real solutions—without the condescension.